Monitored Security System, Frequently Asked Questions (FAQ):
1. Do I need a security system?2. What are the benefits of an ADT Monitored Home Security System?
3. How much does ADT monitoring cost?
4. When will my system be installed?
5. What are the benefits of a wireless system?
6. What are the main components of your Home Security System?
7. Does ADT offer any guarantees?
8. If I move, will I have to pay again to put a security system in my new home?
9. Why does ADT have six monitoring centers?
10. What if I do not live near an ADT monitoring center?
11. What happens if my alarm goes off?
12. How can an ADT Monitored Security System save me money?
13. How does having a home security system help to deter burglars?
14. I have a pet; will he/she trigger the alarm?
15. What if my pet weighs over 40 pounds?
16. Why do I have to have a landline telephone?
17. When I use my phone line, will my service be affected?
18. If I lose electricity in my home, will my alarm system still work?
19. What is 2-Way Voice?
20. What areas of my home will be protected?
Do I need a security system?
Research has shown that 9 out of 10 convicted burglars agreed that they would avoid a home protected by an alarm system. While there is no security system available that is penetration proof, installation of an ADT Monitored Home Security System can help make your home three times less likely to be burglarized^^. Regardless of the size of your home, or what type of neighborhood you live in, an ADT Monitored Home Security System can help make your home safer.^^Source: National Burglar and Fire Association, 2000 US Department of Justice, 1999.
What are the benefits of an ADT Monitored Home Security System?
Increased Protection. The most obvious benefit of installing an ADT Monitored Home Security System is that it may help make your home safer for you and your family. An ADT Monitored Home Security System with a connection to an ADT monitoring center can help in response time to intrusions, 24 hours a day. It Can Help Save You Money. While you most likely considered how an ADT Monitored Security System could help save your life, you may not have thought about how it may also save you money. ADT provides you with a certificate to send to your insurance company, which may help you save up to 20% off your homeowner’s insurance with most insurance companies. In addition, an ADT Monitored Security System may also increase the value of your home. Licensed professionals install ADT Monitored Security Systems.How much does ADT monitoring cost?
ADT Monitored Security costs less than a cup of coffee each day and less than the average homeowner’s insurance deductible per year. Packages start at just $35.99 per month for 24 hour monitoring. In addition, you may save up to 20% on your homeowner’s insurance premium simply by having an ADT Monitored Security System installed in your home.When will my system be installed?
When ordering your system, you’ll be asked to select your preferred installation date and time which is most convenient for you. Our professional technicians will then come to your home and install your monitored home security system at the scheduled time.What are the benefits of a wireless system?
A wireless system requires much less drilling than the traditional hardwired security systems (a traditional hardwired system requires drilling 9-10 holes to install wires throughout your home).What are the main components of your Home Security System?
Our basic system includes ^^90% of the security most Americans need. This includes: one master control panel, one key fob remote, three door/window sensors, one motion detector and one built-in siren. Our professional installation team will recommend any additional equipment that may be necessary to meet your individual security needs when they install the system in your home. All ADT Monitored Systems also come with a yard sign and window decals to help deter potential burglars.^^Source: National Burglar and Fire Association, 2000 US Department of Justice, 1999.
Does ADT offer any guarantees?
Every ADT Monitored System comes with the following guarantees: ADT Money Back Service Guarantee.† ADT will make every available attempt to satisfy any installation, service or equipment issue that arises within the first six months as an ADT customer. If ADT is still unable to resolve your issues, ADT will refund the installation charge and monitoring fees paid during the initial six-month period. Theft Protection Guarantee.† In the unlikely event that your home is burglarized while protected by an ADT Home Monitored System, ADT may pay up to $500 of your insurance deductible provided you meet the required criteria. This will give you more money to replace any stolen items. Relocation Guarantee.** If you have already enjoyed ADT services for at least two years, ADT will provide you with the guarantee of the equipment in your new home as part of the Relocation Discount Guarantee (certain restrictions apply, see guarantee certificates for complete terms and conditions).If I move, will I have to pay again to the security system in my new home?
If you have already enjoyed ADT services for at least two years, ADT will provide you with the guarantee of the equipment in your new home as part of their Mover’s Security Guarantee** (certain restrictions apply).Why does ADT have six monitoring centers?
ADT has more monitoring centers than any other home security provider in the United States. ADT’s centers are located in Colorado, New York, Texas, Florida, Tennessee and Missouri. These centers communicate with one another and can be used as a backup in case of power failures. This means that ADT monitoring is virtually failsafe.What if I do not live near an ADT monitoring center?
Since signals are received electronically, you don’t have to be located in close proximity to an ADT monitoring center in order to receive monitoring 24 hours a day as well as emergency response to your home. Your location to one of the ADT monitoring centers has no effect on the monitoring services or the response time that you will receive.What happens if my alarm goes off?
If your alarm goes off, a trained ADT professional can use the two-way voice feature on your control panel to verify that it is an emergency. If no password or an incorrect password is provided, ADT may notify the police or proper emergency response services. Your system helps ADT identify which window, door or motion sensor has been triggered. ADT can provide the police with the location of the intrusion, along with your name and address. ADT dispatchers take care of all of the logistics, so you don’t have to worry about giving the police any information during your emergency.How can an ADT Monitored Security System save me money?
An ADT Monitored Security System may possibly add value to your home, as well as potentially save you up to 20% on your homeowner’s insurance base premium with most insurance companies. ADT will provide you with a certificate to send to your insurance company, proving that your home has monitored security protection.How does having a home security system help to deter burglars?
When potential burglars see your ADT yard sign, they know that your home is monitored by the leading home security company in the nation. Generally, burglars target only the most vulnerable homes and are unlikely to challenge monitored security system^^.^^Source: National Burglar and Fire Association, 2000 US Department of Justice, 1999.
